Frequently Asked Questions
This is our full FAQ. If the answer you’re looking for isn’t here, then contact us or call (815) 675-9777.
All of our products are listed here on the site, so you should be able to find what you need online. We can email you a pdf version of the catalog for you to access – contact us to request that.
Regardless of whether or not the goods are defective, you must notify us so that we can give you a Return Authorization (RA) number. When contacting us, you will need some information to tie the product to the original invoice. A return request must be made within one week of receipt of goods for non-defective goods (for which there will be a 20% restocking fee) and 30 days of receipt of order for defective goods.
For our full return procedure, check here.
In order to get started with us, you’ll need to fill out our New Customer Packet and either fax or email it to us. At that point, allow us a few days to review (you will be contacted as soon as possible if you are missing information) . Once all of that has been processed, your account will be set up immediately for you to place orders.
For more complete information on how to get started, check here.
Due to sales tax requirements, we can only sell to business accounts, and do not sell our products directly to individuals for their personal use.
You will always receive an invoice for your order, unless expressly specified otherwise. You will get your invoice either with the shipment, via email, or through the mail, depending on what you requested when opening your account.
We accept all major credit cards, as well as checks. Payment is due upon shipment. You can apply for payment terms, in which case you should contact us for more details.
As we go by the Shipping Rates offered by the carriers, shipping costs will vary depending on the shipment’s destination, weight and dimensions. Due to such factors, we can accurately quote delivery charges based on the receipt of a Drop Ship order, or in the case of a bulk wholesale order, after the shipment is packed up.
We ship from the Chicago-land area. Depending on your location, shipping can take anywhere between two to seven business days for the 48 continuous US States. Expedited shipping is available through the shipping provider. If you fail to receive your package in seven business days, let us know.
In regards to out-of-stock items, drop shippers will receive emails in both instances. Wholesalers can contact us to get information on our stock. We will contact wholesalers about a week before items come back in stock to give ample time for them to prepare. Similarly, in regards to back orders, drop shippers will be notified via email that the item is on back-order and then again when it ships. For wholesalers, you may have to contact us for more information.