Frequently Asked Questions

Before emailing or calling us with a question, please take a moment to see if we have already answered it. These are a few of our most frequently asked questions. If your question is not here, it might be on our full FAQ.

Regardless of whether or not the goods are defective, you must notify us so that we can give you a Return Authorization (RA) number. When contacting us, you will need some information to tie the product to the original invoice. A return request must be made within one week of receipt of goods for non-defective goods (for which there will be a 20% restocking fee) and 30 days of receipt of order for defective goods.
For our full return procedure, check here.

We are a wholesale retailer, so we unfortunately do not sell directly to the consumer.

We accept all major credit cards, as well as checks. Payment is due upon shipment. You can apply for payment terms, in which case you should contact us for more details.

Depending on your location, shipping can take anywhere between two to seven business days. We ship from the Chicago-land area, so use that to judge. Expedited shipping is available through the shipping provider. If you fail to receive your package in seven business days, let us know.

Send us an email

You can contact us via email using the form below. If you would like to attach a file (such as an order form), you can send it to us directly at

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    Sales: Extension 104
    Customer Service: Extension 103
    8.30AM CST to 5.00PM CST, Monday to Friday


    Please fax all order forms, questions or any inquiries to 1-815-675-9788.


    2750 Barney Ct.,
    McHenry, IL 60051

    We’re open Monday – Friday, 8:30 a.m. – 5:00 p.m. CST