Effective Date: August 24, 2018
We handle this information in the following way:
The personal information you enter online or send us by phone or paper, including but not limited to your IP address, first name, last name, e-mail address, street address, city, state, zip code, telephone number, fax number, credit card number or other financial information, will be used only when necessary to provide the services and/or products that you requested, or when it is required for legal compliance or other lawful purposes, or for which we have been given permissions. Upon collection, this information is used for the purposes of, but not limited to, processing your order, updating your order, fulfilling or responding to your information requests (i.e. catalogues and/or mailing list etc), or to contact you when needed during the processing of services requested, provide communications with you, identify fraud and abuse and security issues, processing applications, tailor and personalize services and products for you. Our database server also collect anonymous information such as website usage information and IP addresses automatically. This information is used solely for the purposes of improving our site design, planning our product assortments, providing better customer service, and introducing special promotions.
If necessary, this information may be passed to third parties we use (i.e. payment processors, order fulfillment house, or database/e-mail maintenance and administration agents etc). These third party service providers have access to the information in order to perform their business functions, however, they are legally bound not to use the information for any other purposes.
Information may also be disclosed to government law agencies if required by law, or if we deem it necessary to do in order to protect the public and to prevent illegal or unethical activities. We will disclose any information about you to these government agencies or private parties as we, in our sole discretion and good faith, believe necessary to respond to claims and legal process, to protect our, or a third party’s, property and rights.
Sunnywood will not share, sell or lease information about you to any non-related third parties.
Cookies and Browsers
To enhance experience on our websites and to improve our services and other business reasons, various technological tools such as IP addresses, cookies, web beacons, or tags may be used to collect Non-Personal Data when you interact with our online resource.
Examples of these Non-Personal Data are pages viewed, computer type, date/time stamp, operating system type, search terms used, browser type, number of clicks etc.
Cookies are smalls bit of information that will be stored on your computer by our websites when you visit one of them. These cookies will not compromise the security of your computer. No other information, including your Personally Identifiable Information, will be saved by these cookies. Most Internet Browsers allow you to erase cookies from your hard drive, disable cookies, or receive a warning before a cookie is stored. You can indicate this in the preferences or options menus in your browser. Please refer to your Browser instructions to learn more about these functions. However, it is possible that some parts of our websites will not operate correctly if you disable cookies.
Sunnywood may share the Non-Personal data collected with third parties, such as web analytics providers, or allow third parties to place cookies, web beacons, or tags when you use our websites to collect Non-Personal Data about you and your visits to websites and other Internet locations.
Links to Outside Locations We Do Not Control
Online Account Registration
You may need to register with our website in order to access certain areas on our websites or to receive certain services and/or products that you request. The Registration process may require the setup of a user name, e-mail address or password. This is for additional security measures that protect your information. Please note that we strongly encourage you to LOG OUT at the conclusion of your session for your protection, especially when you are using a public computer. This will prevent someone else from accessing your personal information from that computer.
Parties Outside of United States
If you interact or communicate with us from outside of United States, information about you is crossing international borders. In such cases, the data on you will be handled per the terms and conditions stated in this policy.
Users Age Restriction
Our websites are general audience sites, and Sunnywood has no intention of collecting or maintaining any personal information from those we actually know are under 18. No parts of our websites are targeted to anyone under 18. Sunnywood urges all parents and guardians to supervise their children at all times, and use web filtering technology to control children’s access to the Internet.
We may continue to retain such Personally Identifiable Information after you ceased to use our services and/or deactivated your account, as reasonably necessary, in order to comply with applicable law or regulations, to prevent fraud and abuse, to resolve disputes, and to enforce our agreements and/or protect our legitimate interests. Such information will be securely deleted when they are no longer required.
Your personal information is maintained with commercially reasonable standards of information security. The information is stored on servers with firewall protection, and Secure Socket Layering (“SSL”) transmission is used to encrypt the sensitive information you. SSL is encryption technology that provides security while information is being transmitted over the Internet.
We also take physical and administrative steps to handle the security of your personal information, including limiting the number of people who have physical access to our database servers. We restrict access to personal information to some third party companies such as financial institutions and/or transportation carriers who may need this information in order to perform services to you. These organizations and/or individuals are bound by legal obligations and may be subject to criminal prosecution and disciplinary actions if they fail to meet these obligations.
Please note that the messages sent through e-mail are not encrypted. Thus, we do not encourage our customer to send sensitive information through such means.
To abolish the risk of credit card information being compromised, Sunnywood chooses not to retain your credit card data on our online servers for our websites.
While we implement the above security measures, you should be aware that 100% security is not always guaranteed. Therefore Sunnywood does not guarantee or warrant the security of any information you provide through our online services or products.
Your California and GDPR Privacy Rights
Under California Civil Code sections 1798.83-1798.84, and/or the European General Data Protection Rules (GDPR), California and European residents who have provided personal information (as defined in the California Civil Code statute and/or the GDPR) during the process of obtaining products or services for personal, family, or household use have the right to receive, once a year, a description of the categories of personal information we share, if any, with third parties, and a list of the third parties and affiliates with which it was shared, along with their names and addresses for the immediately prior calendar year. If you are eligible and wish to obtain a copy of this information, please submit a written request (please include your name, address, and e-mail address) to our contact information listed below.
We will respond within thirty days of receiving the request.
Canada Anti-Spam Law (CASL) and GDPR
If you have provided us a Canadian or European Union mailing address, you will not receive unauthorized Commercial Electronic Messages (CEMs) as defined under CASL and GDPR unless you have opted-in to receive CEMs. To update or delete your personal data and preference, if any, please write to our Customer Relations Department listed below.
Our Contact Information for Privacy Matters
Customer Relations Department
2503 Spring Ridge Dr.
Spring Grove, Illinois 60081